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• Products exchanged/ returned complain can be raised within 24hours after delivery. • Raise complain at support@reana.pk & attach invoice & product pictures. • Products will only be exchanged if they're in original condition. This entails being unopened, sealed, undamaged, with all stickers and tags are intact and packed in their original packing. • No cash will be returned, only store credit or product can be exchanged. • Record video before opening the parcel to claim any damage or missing product. Claims without video record will regrettably not be able to proceed further. • For more information, please call us at 03 111 444 706 (9am to 5pm) or email us at support@reana.pk