Return & Exchange Policy

• Products exchanged/ returned complain can be raised within 24hours after delivery.
• Raise complain at support@reana.pk & attach invoice & product pictures.
• Products will only be exchanged if they're in original condition. This entails being unopened, sealed,
undamaged, with all stickers and tags are intact and packed in their original packing.
• No cash will be returned, only store credit or product can be exchanged.
• Record video before opening the parcel to claim any damage or missing product. Claims without video record will regrettably not be able to proceed further.
• For more information, please call us at 03 111 444 706 (9am to 5pm) or email us at support@reana.pk

At REANA.PK, we offer a money-back guarantee on all your orders. Once you return your order, you have the option to either request for a refund or receive store credit which you can use for shopping with us in the future. Refunds will take up to 14 days to process as per bank policy. Store credit will be provided to you on the spot.

For more information on refunds, please call us at 03 111 444 706 or email us at support@reana.pk

Hassle Free Return and Exchange

As per our return or exchange policy, we accept returns or exchanges made within the 7 days of order receiving. You will have to send back the items in 100% original form at your own shipping expense, we will not compensate charges paid by you while shipping back to us.
 We will require 10-15 business days to settle these claims. In case of switched, broken or un-sealed items there are no return or exchanges possible.

Exchange Policy

If you are not satisfied with the purchase of products, you may exchange it in 7 days from delivery date.

Products will only be exchanged if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags intact and packed in their original packing.

If there is a change in your order amount due to the exchange, in cases where the exchange order value is below original order value, the balance amount will be provided to you as store credit. In cases where the exchange order value is above original order value, you can choose to pay by card or through cash at the time of delivery.

Return Policy

At REANA.PK, we will always facilitate your right to return a product if you are not satisfied with it.

You can call us at 03 111 444 706 or email us at support@reana.pk and we will gladly facilitate your return request

If you are not satisfied with the purchase of products, you may return it in 7 days from delivery date.

Products will only be returned if they are in their original condition. This entails that they are unused, not damaged, all stickers and tags intact and packed in their original packing

We offer a money-back guarantee on all your orders. Once you return your order, you have the option to either request for a refund or receive store credit which you can use for shopping with us in the future. Refunds can take up to 14 days to process as per bank policy. On the other hand, store credit will be provided to you immediately on return

Item cannot be returned if it is damaged in any way e.g., expired, broken etc.

 For more information on Return & Exchange, please call us at 03 111 444 706 or email us at support@reana.pk