Help Center

Terms & Conditions

These Terms of use (”Terms of Use”) administrate your access to and use of this website at WWW.REANA.PK (the “Site”). The site is operated by the team of Reana Corp Pvt Ltd.

We provide all data, information, tools and services available through the site, to you, the user, conditioned upon your acceptance of these Terms of Use. We may add additional sites in the future as we expand; these Terms & Conditions will govern those new Sites when added. These Terms & Conditions will govern your use of our site, on both a computer, mobile phone, and any other means of access.

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR USING THE SITE, YOU ARE ACCEPTING AND AGREEING TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT ACCEPT AND AGREE TO THESE TERMS OF USE, PLEASE DO NOT USE THE SITE.

Online Orders
All orders placed are considered as confirmed orders; we can make any changes after the order has been processed or dispatched. If you need to make changes to any of your orders, you can contact us on social media or email us at support@reana.pk. Any order which doesn’t have complete information will be cancelled accordingly.

Order Refusals
REANA.PK reserves the right to refuse any order without any reason or due to history of refusing cash on delivery orders in past. In most of cases if someone has refused to delivery twice in past, we will not send new orders.

Shipping Compensation
There are no shipping refunds or compensations available in any case.

Lingerie Products Return/Exchange Policy

No return/exchange Policy on Panties only.
All other products may be returned/exchanged provided items are not used/damaged. Also, brand tag along with tag color is intact.

Shipping Damages / Broken Item
REANA.PK take the best possible measures in packaging our products, however since some of the beauty items/accessories are very delicate there is a possibility of damage while the order is dispatched. In such a scenario, if something is damaged by the shipping company during the transit, you need to contact us as soon as possible after receiving those items. You can get in touch with us through social media or email us at support@reana.pk. Please note that we will not return or exchange such items but we will provide you a discount coupon in accordance with the damage. We will require 7-10 business days to settle these claims.

Product Information
The products displayed on the Site can be ordered and delivered only within Pakistan. All prices displayed on WWW.REANA.PK are quoted in Pakistani Rupees and are valid and effective only in Pakistan. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by REANA.PK.

It is possible that some of our products contain ingredients that you might be allergic to, hence you should always take precausion before use and see what ingredients a product contains to avoid potential allergic reactions. Furthermore, all products should be used strictly in accordance with their instructions, precautions and guidelines. We are not medical professionals; our Site is solely an online store for specialty beauty products. Please consult with your own physician or health care professional regarding the use of any goods, products or information received from our Site before using or relying on them.

The products available on WWW.REANA.PK are for your personal use only. You may not sell or resell any products you purchase or otherwise receive from REANA.PK. REANA.PK reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products to be provided to you that may result in a violation of these Terms & Conditions.

Content Responsibility
All content that you upload, post, email, or transmit via or to our Site, through whatsapp, facebook, instagram, or any other means, you are solely responsible for. This also includes product ratings & reviews, and questions & answers.

Privacy
By submitting your email address in connection with your account or subscribing to our newsletter, you agree that REANA.PK and its third-party service providers may use your email address to contact you about your REANA.PK account or content you have submitted to the Site – for administrative purposes and for any other purpose permitted or required by law. Our Privacy Policy provides further detail on how REANA.PK may collect and use personal data about you, including any information you supply to us.

Copyright
All design, text, graphics, logos, button icons, images, audio and video clips, the selection and arrangement thereof, and all software on our Site is protected by copyright as a collective work under Pakistani copyright laws and international conventions. All rights are reserved.

Termination
You furthermore agree that the Site shall not be liable to you or to any other person because of any such suspension or termination. Our Terms & Conditions constitute an agreement that is effective unless and until terminated by REANA.PK. We may terminate these Terms & Conditions or your Account on the Site, or suspend or terminate your access to the Site, at any time for any reason or no reason, with or without notice. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices in operating the Site, your sole and exclusive remedy is to discontinue using the site.

Privacy Policy

At Reana, your privacy and security of data is our priority; our goal isn’t to just make you feel and look your best, but also to gain your trust in how we securely handle your personal information. We ensure that your privacy is protected when using our website. The following privacy policy applies to the entirety of REANA.PK’s customer facing interaction channels including this website and all pages associated with the WWW.REANA.PK domain. This policy explains what we consider to be private data, who has access to it, and how that data is used in a secure manner.

What Personal Data We Collect
We take full responsibility for all your personal data – which refers to information that identifies, relates to, or can be associated with you. The following gives more detail on the information we collect:
Identification – your name, address, phone number, mailing and email addresses.
Transaction Information – billing (if needed) and shipping addresses, payment method, items purchased, items changed, order status, and related contact information.
Information you share while communicating with us – the content of email messages, whatsapp messages, social media interactions, text messages, and phone calls.
User Content – your communications with us and any other content you provide (such as social media profiles, photographs, images, videos, survey responses, comments, product reviews, testimonials).

How We Use Your Personal Data

We use personal data, including information that we combine from your interactions with our website, your device, or third parties, to to enrich your shopping experience with us to ensure a level of service that REANA.PK prides itself on. We will only keep your data for as long as necessary to offer our services to you or for as long as we are required by law. We live by transparancy so we would like you to know exactly how we use your personal information:
Provide you with products and services – fulfill your orders, process your payments, provide you receipts and order updates, contact you on matters related to your account, purchases, returns, exchanges, and provide you with products and services that we think you will like.
Communicating with you – respond to and/or follow-up on your requests, inquiries, issues or feedback, and to provide customer service.
Marketing and advertising – to send you marketing and advertising communications.
Newsletter – to send you our newsletter every month if you choose to subscribe.
For legal and safety purposes – to defend or protect us, you, our customers, or third parties, from harm or in legal settings; maintain the security of our customers, and employees; and notify you of any product recalls or hazards.

Third Party Partners
REANA.PK may share your personal information with third parties or affiliates of REANA.PK who perform services on our behalf or process authorized transactions. The personal information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared. We do not sell your information to any third party nor do we disclose your personal information to unaffiliated third parties.

Your Rights
You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed.

Cookies
A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. REANA.PK uses cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties.

There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session.

We use permanent cookies to store your choice of start page and to store your details. We use session cookies when you use the product filtration function and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser.

Third Party Cookies
We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months. For more information on how Google collects data, visit https://policies.google.com/technologies/partner-sites. If you wish to prevent your information being used by Google Analytics, you can read more at https://tools.google.com/dlpage/gaoptout/.